Admission Information

Following the phone assessment, and if we are able to meet your needs,  you will need to attend the facility of choice for an admission assessment, usually followed with immediate admission. For what to expect upon admission click here.


What we expect from you:

  • a voluntary acknowledgement from you that you feel there is a need for change
  • detox arrangements will need to be made or negotiated with staff prior to admission
  • minimum age is 18 years
  • court/legal business needs to be deferred for the first six weeks of the program, we may be able to assist with deferment
  • you  agree to abide by the program rules and guidelines (no alcohol or other drugs , no violence, no stealing, no sexual activity with other residents)
  • if you have a special medical condition that needs medical services or supervision, please contact us to see whether we have the resources to meet your needs
  • optional: items such as photos and certain other personal effects. However, space is limited and security of your personal items (e.g. iPod, etc.) are at your own risk unless locked in staff security areas.

If you are having difficulties with these tasks, WHOS staff members are available to assist.


Preparations prior to admission:

  • centrelink benefit reference number (CRN). If new to Centrelink benefits, please bring 3 forms of ID
  • medicare card – if lost we can support you with contacting Medicare to obtain your details


Please bring with you:

  • Photo ID
  • Medicare Card
  • Healthcare/Pension Card
  • Travel pass (‘opal’ or ‘go’ card)
  • Bank card & account details
  • Covid-19 vaccination certificate (if vaccinated)
  • Access to MyGov and password (if applicable)
  • Max. 1 suitcase plus 1 travel bag (there are facilities to permit weekly clothes washing)
  • Smart, casual wear – season appropriate
  • Swimwear
  • Closed toe shoes and thongs
  • Toiletries (non-alcohol-based mouthwash only)
  • Min. 3 days (max. 7 days) of medications in their original box with your name on the label
  • Any scripts
  • Protection orders (including ADVOs/APVOs)
  • Bail/reporting conditions
  • Child protection orders or case plans
  • Up to $65 personal spending money
  • Mobile phone (with charger)
  • Extra towel or own pillow (if needed)
  • Music player with earphones (so long as it cannot take photos or connect online)


Please do not bring:

  • Clothing that includes disrespectful images/texts (including around drug use)
  • Laptops/tablets, cameras or video players
  • Electrical equipment such as hair dryers or straighteners
  • Non-prescribed or unlabeled medications
  • Body building or herbal supplements or powders Prohibited items
  • Alcohol, illicit substances, or drug paraphernalia
  • Gambling materials
  • Weapons, knives or scissors
  • Nicotine vaping equipment (unless prescribed)
  • Aerosol cans or colognes/perfumes
  • Pornographic/ material
  • Gym equipment/fitness training items
  • Food or gum
  • Bicycles or vehicles
  • Valuable items such as jewellery


Centrelink benefit contribution:

Please phone the service you are interested in to discuss your financial contribution towards your participation in the program. Your contribution is a percentage of your Centrelink unemployment or welfare benefit. It is determined on a sliding scale depending what stage of the program you are in (i.e. reduces the longer you stay). A savings plan is in place so that you will have funds available when you complete the program.


Download our admissions brochure here: Admission Information Leaflet and Day Program Information Leaflet



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