Help for a loved one Support and guidance for family members. You do not need their permission to ask questions.I need help for a loved one
The stages of a live-in program
Up to three to seven months in total, with residential aftercare available as required.
Therapeutic community
Build routines, insight, practical skills and connection in community.
Transition
Strengthen recovery plans and prepare for greater independence.
Residential aftercare
Ongoing support is shaped around individual need and readiness.
Program length can vary according to assessment, progress and individual circumstances.
When someone you love is struggling with drugs or alcohol, it affects the whole family. You might feel worried, exhausted, or unsure how to help without pushing them away.
WHOS supports families as well as clients — with education, practical guidance, clear information about treatment and support for your own wellbeing. Caring for someone else means caring for yourself too.
What happens next
- 01
Learn the signs
Understand what you are seeing and what may need attention.
- 02
Start the conversation
Choose a calm moment and speak from care rather than judgement.
- 03
Get support for you
Family support, advice and counselling are available even if they are not ready.
- 04
Help them take a step
When they are ready, help them call, ask questions or explore a program.
You can call us before they are ready
Starting the conversation
Pick your moment
Choose a calm, private time when neither of you is intoxicated or in immediate conflict.
Talk about what you have seen, not what they are
Use specific observations and “I” statements instead of labels or blame.
Ask, then listen
Ask what they think is happening. Leave room for their answer, even if it is difficult to hear.
Offer something practical
Suggest calling together, finding information or helping with transport.
Do not set an ultimatum you cannot keep
Clear boundaries matter, but only make commitments you can safely follow through.
Expect it to take more than one conversation
People often need time. Keep the door open while protecting your own wellbeing.
What you can actually help with
Before the call
- Find the WHOS phone number
- Write down questions
- Keep the conversation calm
Before admission
- Help arrange transport
- Support practical planning for home, children or pets
- Keep medication information ready
On the day
- Confirm the arrival time
- Bring approved belongings
- Let the admissions team take the lead
What we can and cannot tell you
Support for you
Caring for someone with dependence is exhausting, and reaching out is not giving up. Support for you is not a luxury — it is part of staying well.
Family Drug Support
1300 368 18624-hour, anonymous support for families affected by someone else’s drug use.
Alcohol and Drug Information Service (NSW)
1800 250 015Information, counselling and referral support for alcohol and other drug concerns.
Questions families ask
Can I refer them?
You can help someone make contact, but assessment and admission normally require their participation and consent.
What if they leave the program early?
Leaving early does not end the possibility of support. Encourage them to contact the program and discuss next steps.
Can I pay for their treatment?
WHOS treatment is generally government funded. Admissions can explain any contribution toward residential living costs.
They have been through treatment before.
Previous treatment does not mean recovery is impossible. A new assessment can identify what may help now.
They take methadone, buprenorphine or Buvidal. Does that rule them out?
Not necessarily. WHOS has OTP Residential Programs and assessment staff can discuss whether a stay-on or come-off pathway may suit their needs.
Ready to find the right program?
Explore WHOS treatment options and choose the next step that feels right.