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Frequently asked questions
Straight answers about cost, referrals, admission, programs and privacy.
Getting started and assessment
Do I need a referral?
No. You can call WHOS directly or ask a support person or professional to help you make contact.
What happens after I make an enquiry?
A staff member completes a confidential phone assessment. If a program may suit you, the team can arrange a face-to-face assessment before admission is confirmed.
Do I need to detox first?
Not always. Call before making plans so assessment staff can explain the safest pathway for you.
How long does admission take?
Timing depends on assessment, program suitability and availability. The team will keep you updated.
I have court, parole or legal dates. What should I do?
Tell assessment staff about important dates as early as possible so they can be considered in your plan.
Programs, medication and access
How long is a residential program?
Up to three to seven months in total, with residential aftercare available as required. Individual pathways can vary after assessment.
I take prescribed medication. Is that a problem?
Not necessarily. Tell assessment staff what you take so the program can plan safely with you.
I take methadone, buprenorphine or Buvidal. Can WHOS help?
WHOS has OTP Residential Programs for people who want to stay on or come off prescribed opioid treatment. Buvidal is a long-acting injectable formulation of buprenorphine. Assessment staff can explain whether RTOD or OSTAR may suit your goal; medication decisions remain with your prescriber or qualified opioid treatment provider.
I have a mental health diagnosis as well. Can I apply?
Many people have co-existing mental health needs. Share relevant information so the team can assess what support is safe and suitable.
I am pregnant or have a physical disability. What should I do?
Tell assessment staff as early as possible so they can discuss care, safety, accessibility and whether a location can meet your needs.
English is not my first language. Can I get support?
Tell us what language or communication support you need and we will explain the available options.
Cost, family and privacy
What does treatment cost?
WHOS is primarily government funded. Day Programs are free to attend. Residential clients may contribute an agreed amount from income toward everyday living costs. Assessment staff will explain any contribution before admission.
Can family members contact WHOS?
Yes. WHOS can provide general information and support to families and loved ones, while protecting each client’s privacy.
Is my information private?
WHOS handles personal information under Australian privacy requirements and clinical confidentiality obligations.
How can I give feedback or make a complaint?
You can contact WHOS through the contact page. Giving feedback or making a complaint will not affect your access to support.